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Building awareness, increasing downloads and driving engagement.
Challenge: In 2022, Darna Rewards by Aldar underwent a complete face lift and relaunch. But enhancing user experience for the program was key in its relaunch. As a partner in launching the new app BPG had to revamp the loyalty program in a way that is user-friendly and engaging for customers.
Solution: By employing a mobile-first design approach, BPG ensured the new app and website were intuitive and accessible. The strategy included comprehensive wireframes, UI/Design, and rigorous testing, emphasizing a seamless customer journey
Results: The revamp resulted in a rejuvenated loyalty experience, with a new earn and redeem strategy designed to enhance customer engagement and satisfaction.
- Context
- CX
- Real Estate
- UAE
